Refund policy

REFUND POLICY

30-Day Money-Back Guarantee
We want you to feel confident trying Zeni. That’s why every order is covered by our 30-Day Money-Back Guarantee. You have 30 days after receiving your order to request a refund.

Not right for your skin?
If you’ve tried our serum and it isn’t right for you, you can still request a refund within 30 days, even if the product has been opened. Our guarantee applies to one unit per product, per customer. Unopened products can always be returned within 30 days.

How to start a return
To start a return, contact us at hello@zenicosmetics.com with your order number. Please don’t send items back without contacting us first, as returns sent without a request cannot be accepted.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Damages and issues
Please inspect your order upon arrival and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exceptions
Gift cards cannot be refunded.

Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a new order for the item you’d like.

Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether your refund has been approved. If approved, you’ll be refunded automatically on your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@zenicosmetics.com.

Questions?
You can always reach us with any return question at hello@zenicosmetics.com.