Shipping policy

SHIPPING POLICY

Shipping Across Canada 🇨🇦

Free Standard Shipping

We offer free standard shipping on all orders across Canada. No minimum purchase required.

Estimated Delivery Times

• Standard Shipping: 5–8 business days (Free)

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

Order Tracking

As soon as your order ships, you'll receive a tracking number via email. You can track your package directly through the carrier's website or contact our support team for assistance.

Shipping Across the United States 🇺🇸

We also ship throughout the United States.

Estimated Delivery Times

• Standard Shipping: 8–12 business days (Free)

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Tracking information will be sent via email once your order ships.

Shipping Issues

If your package is lost, damaged, or delayed beyond the estimated delivery timeframe, please contact us at hello@withzeni.com. Our team will work directly with the carrier to resolve the issue and ensure your order arrives as quickly as possible.

Address Changes

Need to update your shipping address? Please contact us at hello@withzeni.com within 2 hours of placing your order. Once an order has been processed and shipped, we are unable to make changes to the delivery address.

Questions?

For any shipping-related questions, please contact our support team at hello@withzeni.com. We're here to help and ensure your Zeni order arrives safely and on time.